As a CenterWell Senior Primary Care® patient, you can see your trusted provider remotely with a TeleVisit, also known as a virtual visit. TeleVisits are private, secure and allow you to meet with your provider one-on-one from home or wherever you’re most comfortable. For your TeleVisit, you’ll need a smartphone, tablet or computer with a secure internet connection, microphone and camera. You’ll also need access to text messages or a web browser.

TeleVisits should not replace your regular in-office appointments. They are another layer of support for your health and well-being.

TeleVisits are not appropriate for life-threatening medical emergencies. If you are experiencing an emergency, call 911 immediately.

You may want a TeleVisit when:

• You feel too sick for an office visit.
• You’re having trouble getting to the provider’s office.
• You need to follow up after an appointment to review your care plan or lab results.
• You want to discuss a change to your medicines.

• Headache
• Pink eye
• Rashes
• Fever
• Seasonal allergies
• Cough
• Urinary tract infection
• Bladder conditions
• Chronic disease management
• Depression and anxiety

Choose a quiet and private space.

• Have a list of your symptoms and medicines.
• If possible, take your vital signs—including weight, temperature and blood pressure—prior to your appointment.
• Make sure your device is charged.
• If using a computer, make sure you have access to your email.