Virtual visits

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How it works

1. Schedule appointment

Call your CenterWell Senior Primary Care center to schedule your virtual visit.

Find a new location near you

2. Look for reminder

Your CenterWell Senior Primary Care center will send you a reminder text or email 30 minutes before your appointment.

3. Join virtual visit

Use the link in your text or email to start your virtual visit appointment.

For assistance with your virtual visit appointment, call the CenterWell virtual visit help desk at 833-714-6395.

Frequently asked questions

As a CenterWell Senior Primary Care® patient, you can see your trusted provider remotely with a virtual visit. Virtual visits are private, secure and allow you to meet with your provider one-on-one from home or wherever you’re most comfortable. For your virtual visit, you’ll need a smartphone, tablet or computer with a secure internet connection, microphone and camera. You’ll also need access to text messages or a web browser.

Virtual visits should not replace your regular in-office appointments. They are another layer of support for your health and well-being.

Virtual visits are not appropriate for life-threatening medical emergencies. If you are experiencing an emergency, call 911 immediately.

You may want a virtual visit when:

You feel too sick for an office visit.
You’re having trouble getting to the provider’s office.
You need to follow up after an appointment to review your care plan or lab results.
You want to discuss a change to your medicines.

Headache
Pink eye
Rashes
Fever
Seasonal allergies
Cough
Urinary tract infection
Bladder conditions
Chronic disease management
Depression and anxiety

Choose a quiet and private space.

Have a list of your symptoms and medicines.
If possible, take your vital signs—including weight, temperature and blood pressure—prior to your appointment.
Make sure your device is charged.
If using a computer, make sure you have access to your email.

Still have questions on virtual visits? Download our virtual visits guide.

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Centerwell services:

Virtual visits

1. Schedule appointment

2. Look for reminder

3. Join virtual visit

What is a virtual visit?

When should I use a virtual visit?

What are common conditions and symptoms treated by virtual visit?

How do I prepare for a virtual visit?

1. Schedule appointment

2. Look for reminder

3. Join virtual visit

What is a virtual visit?

When should I use a virtual visit?

What are common conditions and symptoms treated by virtual visit?

How do I prepare for a virtual visit?