Steven Howell Gray, MD

My experience with scheduling my appointment was impersonal; the person didn't seem confident. In the past my calls seemed to be answered like a regular medical office, but this time, I had to call twice before actually getting a person and I wondered if I was actually talking to the local office or a call clearing house. I remember thinking, "I'm not sure I want to keep coming here" - the initial contact felt unprofessional and impersonal. At the time of my appt. the scheduling desk had approx 4 people available yet no one seemed attentive to checking me in. Again, the process was impersonal and unprofessional. I didn't experience a sense of professionalism until I interacted with the person who took me back to the exam room. She was excellent; professional, concerned and confident in her role. Dr. Gray is completely professional and I leave feeling heard and seen. His comprehensive knowledge is reassuring and he appears to be a physician who thinks outside of the box - a great problem-solver! My experience with the front desk does not match with the professional care that occurs beyond that. If I based my experience on the phone contacts and check-in experience, I would not return.

Dr is very thorough and very polite and answers all questions