Dagnex Jimenez Najarro, APRN

Worst service

When calling the office I can't get through the actual office. It rolls over to a call center and at times they are not very nice or patient. They say they will send dr or front office a message with the reason I am calling but at times I have to call several times or I have to send my daughter directly to the office to find out why I am still waiting. The referral dept needs training to n how to spoke with patients and their representative, because sometime they can be abrupt and or rude and that is not acceptable for the elderly when they are sick. Those are the things at this moment. It just might be just re-training for staff - they must remember that we the patients could be their family and they want would like to be treated well like their family would be. Overall, I would recommend my Kissimmee office.