Frequently asked questions

Stay up-to-date with what’s happening at our centers and learn more about collaboration opportunities with CenterWell.

We are a Senior-focused Primary Care practice with locations in Georgia, Kansas City, MO/KS, Louisiana, Nevada, North Carolina, South Carolina, Texas, and Central Florida—and growing all the time!

 

We specialize in serving seniors and focus on the issues that matter most to them. We provide many of their primary care needs—including physician services, treatment, diagnostic testing, basic laboratory services, and immunizations—conveniently in one location.


Our centers are staffed by board-certified and/or board-eligible physicians and Care Teams who are specially trained to treat the senior population. Our medical offerings are supplemented by behavioral health and social services support. We understand the age-related changes and challenges seniors experience and are dedicated to delivering innovative, comprehensive, and personalized care that meets the unique needs and priorities of our patients.

Yes! We are accepting new patients at each of our centers.

You can connect your client and help them schedule an appointment at their preferred center with our online form.

 

Your clients can also schedule a new-patient appointment by calling their preferred center.

We love to hear from you, agents!

 

If you have questions, comments, concerns, or suggestions to share with CenterWell, please contact a member of our team

 

Under the Markets section, each Market Guide features the phone and email contact information for the local market representatives. If your clients have questions about their care or medical records, they should call a center directly.

At CenterWell, our primary objective is providing superior care to our patients. And our goal is to deliver that care within their insurance contract guidelines.

 

Nonetheless, each insurance plan offers different benefits. It is important that our patients understand exactly what their healthcare insurance policy covers—and what, if any, required co-pays or deductibles they may be responsible for.

 

CenterWell is payer-agnostic. We accept many Medicare Advantage plans. Patients should find a center near them and visit their preferred center’s page to see accepted plans at that location.

Have a client who wants to see the center for himself or herself? Meet the staff? Great! We offer regular open house events, as well as private, no-obligation tours for prospective patients and their families.

 

When you connect your client, you can help them schedule a tour of their preferred center with our online form.

For prospective patients (and current ones, too), CenterWell hosts regular events at our centers.

 

Events are free and all are open to the public. We encourage all visitors to bring family members or friends. Our events are a great way to get more familiar with our staff and our centers. 

 

Information about upcoming events is available anytime on our website, as well as the latest news about CenterWell. Additionally, CenterWell uses email to keep agents up to date with what’s happening at our centers and inform them of collaboration opportunities with CenterWell Senior Primary Care. If you’d like to be added to our email list, contact agentinfo@centerwellprimarycare.com.

We are committed to delivering to our patients comprehensive, coordinated, and personalized care.


To do that, we have created our Care Team Model. Each team consists of physicians, nurse practitioners, physician assistants, behavioral health specialists, resource coordinators, clinical pharmacists, care coaches, and center administrators.


This integrated approach puts the patient and physician at the center of the care plan. The PCP acts as the quarterback—coordinating all aspects of the care plan—while additional team members provide support in their specialized areas. This model enables care to be proactive and preventive, helping patients improve or maintain their health.

Our centers are open Monday through Friday from 8 AM to 5 PM, and Saturdays 8 AM to 12 PM at select locations. If patients require non-emergency medical attention after hours or on weekends, they can call our 24-hour phone line and leave a voicemail. The message will be relayed to the patient’s physician or the PCP on call. Phone numbers for each center are listed on our website: www.centerwellprimarycare.com.

CenterWell Content Resources:

 

  • Ample on-site parking
  • Wide doors and hallways
  • Non-slip floors
  • Exam chairs that rise and lower to accommodate mobility challenges
  • Activity centers* for fitness classes, craft projects, educational seminars, and much more
  • On-site pharmacies* for convenient prescription refills

 

Take a virtual tour of one of our centers by visiting one of our location pages

 

*Select centers

You can find a list of all locations within each community we serve by visiting our Markets page. For each market, we’ve provided address, phone, fax, and pharmacy (when applicable) contact numbers for each market in a helpful market guide. Additionally, you’ll find a resource flyer, accepted insurance plans, doctor information, and phone and email contact information for our local market representatives.

 

Our team can help your clients set up a center tour or new patient appointment, or answer any questions you or your clients have about CenterWell Senior Primary Care.

Learn more about the CenterWell difference

Need more information? Let us help.

Stay up-to-date with what’s happening at our centers, information about your market and how to learn about future opportunities.